Retail Market Manager I
Company Name:
Great Southern Bank
Job Responsibilities
Responsible for the daily production of all assigned banking center locations, ensuring their achievement of all corporate goals, and customer service standards. Works with assigned banking center managers to ensure a motivated staff. Assists assigned banking centers with all marketing and new business development. Follows all applicable banking laws and regulations, including BSA and AML, and ensures compliance within area of responsibility. Ensures all sales, production goals, and customer service standards are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Consistently exceeds established goals/standards and implements strategic plans as identified on an annual basis (including but not limited to loan production, deposit growth, sales referral standards, shop scores and efficiency ratios). Responsible for new business development in the assigned banking centers by: working with all banking center employees regarding cross-selling opportunities, working with all customers regarding the availability of other Great Southern products, calling on new business to develop new customer relationships, and participating in community and civic organizations in order to build professional/business relationships. May be required to serve as Banking Center Manager in assigned location. This duty is performed daily, about 35% of the time.
2. Works closely with subordinate staff evaluating their sales performance, developing abilities ensuring they meet established standards. This duty is performed daily, about 30% of the time.
3. Consults with customers or other bank personnel served by or impacted by the assigned banking centers ensuring that they are assisted in a timely, efficient, and professional manner with the highest degree of customer service. Responsible for the timely completion of all paperwork and customer follow-up. Addresses customer issues and/or complaints in a timely and professional manner. This duty is performed daily, about 10% of the time.
4. Works with Regional Sales Manager and Vice President of Retail Banking setting goals, developing strategies, and setting new policies and procedures. This duty is performed weekly, about 10% of the time.
5. Maintains knowledge of and ensures the resolution of all daily operating problems within assigned banking center locations, reviewing and approving exceptions according to established policies and procedures. Maintains a strong
working knowledge of and ensures full compliance and implementation of all applicable banking regulations. This duty is performed daily, about 5% of the time.
6. Responsible for all security issues within the assigned banking center. Ensures that all personnel working at the banking centers are trained and continually updated on all security procedures and that security codes/keys are issued and maintained in a controlled environment. This duty is performed daily, about 5% of the time.
7. All other special projects, reports, and duties as assigned. This duty is performed monthly, about 5% of the time.
Minimum Education & Other Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 5 years related experience and/or training, and 5 years related management experience, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Must hold a current Life License or have the ability to pass the Life License examination within 6 months of placement in this position. Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Advanced: Contact Management
Intermediate: Spreadsheet, Word Processing/Typing
Basic: 10-Key, Accounting, Alphanumeric Data Entry
INITIATIVE AND INGENUITY
SUPERVISION RECEIVED
Under general direction, working from policies and general directives. Rarely refers specific cases to supervisor unless clarification or interpretation of the organization''s policy is required.
PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees, all performing basically the same type of work.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of large organizational component and the organization''s clientele.
MENTAL DEMAND
Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization''s administration and operations; also to determine or select material and equipment where highly variable sequences are involved.
ANALYTICAL ABILITY / PROBLEM SOLVING
Moderately directed. Activities covered by wide-ranging policies and courses of action, and generally directed as to execution and review. High order of analytical, interpretative, and/or constructive thinking in varied situations.
SUPERVISORY RESPONSIBILITIES
Supervises a large group (16-25) of employees who are engaged in similar activities.
Supervises the following departments: All Banking Center Managers and Associates within assigned territory
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving issues.
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Occasionally responsible for organization''s property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $5,000 to $150,000.
ACCURACY
Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization''s prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision.
ACCOUNTABILITY
FREEDOM TO ACT
Moderately directed. Freedom to act is given by upper level management guided by general policies and objectives that are reviewed by top management.
ANNUAL MONETARY IMPACT
Very small. Job creates a monetary impact for the organization up to an annual level of $100,000.
IMPACT ON END RESULTS
Moderate impact. Job has a definite impact on the organization''s end results. Participates with others in taking action for a department and/or total organization.
PUBLIC CONTACT
Regular contacts with patrons where the contacts are initiated by the employee. Involves both furnishing and obtaining information and, also, attempting to influence the decisions of those persons contacted. Contacts of considerable importance and of such nature, that failure to exercise proper judgment may result in important tangible or intangible losses to the organization.
EMPLOYEE CONTACT
Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
WORKING CONDITIONS
Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making.
While performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to stand, walk; and occasionally required to use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up
to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.
ADDITIONAL INFORMATION
Recommend a minimum of 5 years supervisory experience; 3 years banking experience and 3 years sales experience. A college degree and/or relevant professional experience preferred. A valid motor vehicle license and/or the ability
to travel to all banking center locations on a regular basis is required.
Great Southern Bank is an Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Department: Northwest Arkansas BC
City, State: Rogers, AR
Work Schedule: Monday - Friday; rotating Saturdays
Shift Schedule: 8:30 am - 5:30 pm M-F; 9:00 am - Noon Sat
Hours Per Week: 40 hours
Job Grade: 11Estimated Salary: $20 to $28 per hour based on qualifications.
Great Southern Bank
Job Responsibilities
Responsible for the daily production of all assigned banking center locations, ensuring their achievement of all corporate goals, and customer service standards. Works with assigned banking center managers to ensure a motivated staff. Assists assigned banking centers with all marketing and new business development. Follows all applicable banking laws and regulations, including BSA and AML, and ensures compliance within area of responsibility. Ensures all sales, production goals, and customer service standards are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Consistently exceeds established goals/standards and implements strategic plans as identified on an annual basis (including but not limited to loan production, deposit growth, sales referral standards, shop scores and efficiency ratios). Responsible for new business development in the assigned banking centers by: working with all banking center employees regarding cross-selling opportunities, working with all customers regarding the availability of other Great Southern products, calling on new business to develop new customer relationships, and participating in community and civic organizations in order to build professional/business relationships. May be required to serve as Banking Center Manager in assigned location. This duty is performed daily, about 35% of the time.
2. Works closely with subordinate staff evaluating their sales performance, developing abilities ensuring they meet established standards. This duty is performed daily, about 30% of the time.
3. Consults with customers or other bank personnel served by or impacted by the assigned banking centers ensuring that they are assisted in a timely, efficient, and professional manner with the highest degree of customer service. Responsible for the timely completion of all paperwork and customer follow-up. Addresses customer issues and/or complaints in a timely and professional manner. This duty is performed daily, about 10% of the time.
4. Works with Regional Sales Manager and Vice President of Retail Banking setting goals, developing strategies, and setting new policies and procedures. This duty is performed weekly, about 10% of the time.
5. Maintains knowledge of and ensures the resolution of all daily operating problems within assigned banking center locations, reviewing and approving exceptions according to established policies and procedures. Maintains a strong
working knowledge of and ensures full compliance and implementation of all applicable banking regulations. This duty is performed daily, about 5% of the time.
6. Responsible for all security issues within the assigned banking center. Ensures that all personnel working at the banking centers are trained and continually updated on all security procedures and that security codes/keys are issued and maintained in a controlled environment. This duty is performed daily, about 5% of the time.
7. All other special projects, reports, and duties as assigned. This duty is performed monthly, about 5% of the time.
Minimum Education & Other Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 5 years related experience and/or training, and 5 years related management experience, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Must hold a current Life License or have the ability to pass the Life License examination within 6 months of placement in this position. Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Advanced: Contact Management
Intermediate: Spreadsheet, Word Processing/Typing
Basic: 10-Key, Accounting, Alphanumeric Data Entry
INITIATIVE AND INGENUITY
SUPERVISION RECEIVED
Under general direction, working from policies and general directives. Rarely refers specific cases to supervisor unless clarification or interpretation of the organization''s policy is required.
PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees, all performing basically the same type of work.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of large organizational component and the organization''s clientele.
MENTAL DEMAND
Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization''s administration and operations; also to determine or select material and equipment where highly variable sequences are involved.
ANALYTICAL ABILITY / PROBLEM SOLVING
Moderately directed. Activities covered by wide-ranging policies and courses of action, and generally directed as to execution and review. High order of analytical, interpretative, and/or constructive thinking in varied situations.
SUPERVISORY RESPONSIBILITIES
Supervises a large group (16-25) of employees who are engaged in similar activities.
Supervises the following departments: All Banking Center Managers and Associates within assigned territory
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving issues.
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Occasionally responsible for organization''s property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $5,000 to $150,000.
ACCURACY
Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization''s prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision.
ACCOUNTABILITY
FREEDOM TO ACT
Moderately directed. Freedom to act is given by upper level management guided by general policies and objectives that are reviewed by top management.
ANNUAL MONETARY IMPACT
Very small. Job creates a monetary impact for the organization up to an annual level of $100,000.
IMPACT ON END RESULTS
Moderate impact. Job has a definite impact on the organization''s end results. Participates with others in taking action for a department and/or total organization.
PUBLIC CONTACT
Regular contacts with patrons where the contacts are initiated by the employee. Involves both furnishing and obtaining information and, also, attempting to influence the decisions of those persons contacted. Contacts of considerable importance and of such nature, that failure to exercise proper judgment may result in important tangible or intangible losses to the organization.
EMPLOYEE CONTACT
Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
WORKING CONDITIONS
Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making.
While performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to stand, walk; and occasionally required to use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up
to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.
ADDITIONAL INFORMATION
Recommend a minimum of 5 years supervisory experience; 3 years banking experience and 3 years sales experience. A college degree and/or relevant professional experience preferred. A valid motor vehicle license and/or the ability
to travel to all banking center locations on a regular basis is required.
Great Southern Bank is an Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Department: Northwest Arkansas BC
City, State: Rogers, AR
Work Schedule: Monday - Friday; rotating Saturdays
Shift Schedule: 8:30 am - 5:30 pm M-F; 9:00 am - Noon Sat
Hours Per Week: 40 hours
Job Grade: 11Estimated Salary: $20 to $28 per hour based on qualifications.
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