Dispatch & Call Center Manager
Roadside Services Roadside Services Rogers, AR Rogers, AR Full-time Full-time $60,000 - $80,000 a year $60,000 - $80,000 a year 3 days ago 3 days ago 3 days ago Dispatch & Call Center Manager Job
Responsibilities:
As the Call Center Dispatch Manager, you will:
Supervise, organize, mentor, and coach the call center/dispatch team.
Cultivate a supportive work environment, enhancing staff morale, collaboration, and overall job satisfaction.
Develop performance evaluations for Dispatch Supervisors and Dispatchers, ensuring operational and coaching practices that drive performance results and individual employee development needs.
Develop and conduct professional development sessions with direct reports as needed.
Design and facilitate skill development programs for team members deeply rooted in recurring coaching and training sessions.
Consistently monitor and facilitate efficiency/improvements in call center operations, i.
e.
:
monitoring system performance, identifying and resolving problems, completing individual call audits, managing process improvements, quality assurance programs, etc.
Perform HR functions for call center by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees.
Obtain expert-level knowledge of dispatching processes, software, and systems through ongoing training and development.
Develop and promote a customer service driven culture to enhance overall customer experience, satisfaction and retention.
Develop and implement comprehensive policies and procedures to streamline and optimize daily operations, specifically focusing on efficient scheduling of employees.
Foster collaboration with department managers across the company to ensure seamless communication and coordination, enhancing overall operational effectiveness.
Provide regular and insightful reports to executive-level team members, offering a detailed overview of call center operations and give strategic recommendations for continuous improvement.
What we are looking for:
2
years of experience managing a team of 10 or more people.
Someone who has a clear and complete idea of workplace soft skills and how those skills relate to individuals and team professional successes and a workplaces' balanced culture.
Experience in a call center/customer service industry.
Bachelor's Degree with continued education.
Strong analytical skills Expert level organizational skills.
Excels in recognizing needed efficiencies and implementing fast and appropriate changes.
Positive and motivating attitude with a desire to boost office/team culture.
Ability to develop and execute a training program.
Focus on staff retention.
Ability to multitask in a fast-paced environment.
About Roadside Services, LLC Established in 2012, Roadside Services Towing of NWA started with a vision of providing towing services to the people of Northwest Arkansas based on the principles of hard work and dependability.
Now located in Kansas City and St.
Louis, Missouri, with our home office in Rogers, Arkansas, our dedicated dispatch and driver teams work around the clock, 24/7, 365 days a year.
Working Schedule:
Expect a standard 40-45 hour workweek with the expectation to establish rotating office hours to make you available and seen by all dispatch employees.
This will ensure effective collaboration with the entire dispatch team, covering daily, overnight, and weekend schedules.
As the dispatch team operates round-the-clock, 365 days a year, your commitment to this rotation is crucial for maintaining seamless operations.
Work Environment:
This job operates in an office setting, utilizing standard office equipment such as computers, phones, copiers, scanners, and filing cabinets.
Disclaimer:
This job description does not list all the duties of the job.
You may be asked to perform other duties as needed.
Management reserves the right to revise this job description at any time.
All candidates will consent to and authorize a pre-employment verification of their background, credit, and work history.
Equal Opportunity Employer:
We are an Equal Opportunity Employer.
Apply Now:
If you are a dynamic leader with a passion for delivering exceptional customer service, we want to hear from you! Apply now for the Call Center Manager position by submitting your resume and cover letter.
Job Type:
Full-time Pay:
$60,000.
00 - $80,000.
00 per year
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Education:
Bachelor's (Required)
Experience:
Call center management:
1 year (Preferred) Case managing a team of 10 or more employees:
2 years (Required) Ability to Commute:
Rogers, AR 72756 (Required) Ability to Relocate:
Rogers, AR 72756:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
As the Call Center Dispatch Manager, you will:
Supervise, organize, mentor, and coach the call center/dispatch team.
Cultivate a supportive work environment, enhancing staff morale, collaboration, and overall job satisfaction.
Develop performance evaluations for Dispatch Supervisors and Dispatchers, ensuring operational and coaching practices that drive performance results and individual employee development needs.
Develop and conduct professional development sessions with direct reports as needed.
Design and facilitate skill development programs for team members deeply rooted in recurring coaching and training sessions.
Consistently monitor and facilitate efficiency/improvements in call center operations, i.
e.
:
monitoring system performance, identifying and resolving problems, completing individual call audits, managing process improvements, quality assurance programs, etc.
Perform HR functions for call center by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees.
Obtain expert-level knowledge of dispatching processes, software, and systems through ongoing training and development.
Develop and promote a customer service driven culture to enhance overall customer experience, satisfaction and retention.
Develop and implement comprehensive policies and procedures to streamline and optimize daily operations, specifically focusing on efficient scheduling of employees.
Foster collaboration with department managers across the company to ensure seamless communication and coordination, enhancing overall operational effectiveness.
Provide regular and insightful reports to executive-level team members, offering a detailed overview of call center operations and give strategic recommendations for continuous improvement.
What we are looking for:
2
years of experience managing a team of 10 or more people.
Someone who has a clear and complete idea of workplace soft skills and how those skills relate to individuals and team professional successes and a workplaces' balanced culture.
Experience in a call center/customer service industry.
Bachelor's Degree with continued education.
Strong analytical skills Expert level organizational skills.
Excels in recognizing needed efficiencies and implementing fast and appropriate changes.
Positive and motivating attitude with a desire to boost office/team culture.
Ability to develop and execute a training program.
Focus on staff retention.
Ability to multitask in a fast-paced environment.
About Roadside Services, LLC Established in 2012, Roadside Services Towing of NWA started with a vision of providing towing services to the people of Northwest Arkansas based on the principles of hard work and dependability.
Now located in Kansas City and St.
Louis, Missouri, with our home office in Rogers, Arkansas, our dedicated dispatch and driver teams work around the clock, 24/7, 365 days a year.
Working Schedule:
Expect a standard 40-45 hour workweek with the expectation to establish rotating office hours to make you available and seen by all dispatch employees.
This will ensure effective collaboration with the entire dispatch team, covering daily, overnight, and weekend schedules.
As the dispatch team operates round-the-clock, 365 days a year, your commitment to this rotation is crucial for maintaining seamless operations.
Work Environment:
This job operates in an office setting, utilizing standard office equipment such as computers, phones, copiers, scanners, and filing cabinets.
Disclaimer:
This job description does not list all the duties of the job.
You may be asked to perform other duties as needed.
Management reserves the right to revise this job description at any time.
All candidates will consent to and authorize a pre-employment verification of their background, credit, and work history.
Equal Opportunity Employer:
We are an Equal Opportunity Employer.
Apply Now:
If you are a dynamic leader with a passion for delivering exceptional customer service, we want to hear from you! Apply now for the Call Center Manager position by submitting your resume and cover letter.
Job Type:
Full-time Pay:
$60,000.
00 - $80,000.
00 per year
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Education:
Bachelor's (Required)
Experience:
Call center management:
1 year (Preferred) Case managing a team of 10 or more employees:
2 years (Required) Ability to Commute:
Rogers, AR 72756 (Required) Ability to Relocate:
Rogers, AR 72756:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
